Partner Engagement Specialist - Driver Productivity & Service Excellence (Semarang)

Join Binajasa Sumber Sarana as a Partner Engagement Specialist in Semarang and play a pivotal role in empowering our driver partners to achieve peak productivity, engagement, and service excellence. This position is at the heart of our mission to deliver outstanding service to our customers. You'll be working closely with our driver partners to ensure they have the tools, training, and support they need to excel in their roles. In this role, you'll be responsible for developing and implementing engagement strategies that drive partner satisfaction and retention. You'll also be working with our operations team to identify areas for improvement and implement solutions that enhance our overall service quality.

At Binajasa Sumber Sarana, we are committed to fostering a culture of continuous improvement and innovation. We offer a dynamic and collaborative work environment where you can grow both personally and professionally. Our team is made up of dedicated professionals who are passionate about delivering exceptional service to our customers. We are proud to be a trusted name in the transportation industry, and we are looking for someone who shares our commitment to excellence.

As a Partner Engagement Specialist, you will be working daily with our driver partners to ensure they are equipped with the latest tools and technologies to optimize their performance. You will be responsible for conducting regular check-ins and feedback sessions to understand their needs and address any challenges they may be facing. You will also be working closely with our operations team to develop and implement strategies that enhance our overall service quality.

📋 Tanggung Jawab Pekerjaan

• Develop and implement engagement strategies to drive partner satisfaction and retention.
• Conduct regular check-ins and feedback sessions with driver partners to understand their needs and address any challenges.
• Collaborate with the operations team to identify areas for improvement and implement solutions that enhance service quality.
• Utilize tools such as Salesforce and Tableau to track and analyze partner performance metrics.
• Create and maintain comprehensive training programs for driver partners to ensure they are equipped with the latest tools and technologies.
• Monitor and report on key performance indicators (KPIs) to measure the effectiveness of engagement initiatives.
• Stay up-to-date with industry trends and best practices to ensure our engagement strategies remain relevant and effective.
• Build and maintain strong relationships with driver partners to foster a culture of collaboration and continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in a partner engagement or customer service role.
• Proven experience in developing and implementing engagement strategies.
• Strong analytical skills with proficiency in tools such as Salesforce and Tableau.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong problem-solving and decision-making skills.
• Familiarity with the transportation industry and understanding of the unique challenges faced by driver partners.

🛠️ Keahlian

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