Service Advisor (Xpeng Surabaya) - Professional Customer Experience Role at Erajaya

Erajaya · 📍 Jakarta Raya, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 4000000 - 6000000

Are you passionate about delivering exceptional customer service and eager to make a difference in the automotive industry? Erajaya is seeking a dedicated Service Advisor to join our team at the Xpeng Surabaya showroom. In this role, you will be the face of our customer service, providing professional and friendly assistance to customers throughout their purchasing journey.

We offer a competitive salary and a dynamic work environment where your contributions will be valued. If you are ready to take on this challenging yet rewarding role, we invite you to apply and be part of our journey to excellence.

Join us and help us drive customer satisfaction and loyalty at Erajaya.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide professional and friendly customer service to ensure a positive purchasing experience.
  • Assist customers in selecting the right vehicle and finance options that suit their needs.
  • Explain vehicle features, benefits, and specifications to help customers make informed decisions.
  • Coordinate with other departments to ensure smooth and efficient vehicle delivery.
  • Monitor customer satisfaction and gather feedback to improve our services.
  • Maintain accurate records of customer interactions and transactions.
  • Promote our brand and products to drive sales and customer loyalty.
  • Stay updated on industry trends and best practices in customer service.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer service or sales, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in Indonesian and English languages.
  • Familiarity with sales and customer service software.
  • Ability to work well under pressure and meet tight deadlines.
  • Passionate about providing exceptional customer service.

    • 🛠️ Keahlian

    Customer ServiceSalesCommunicationProblem-SolvingInterpersonal SkillsSales SoftwareMultilingual
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